Refund and Return Policy

Thank you for shopping at Split Store!

We aim to ensure that you are completely satisfied with your purchase. If for any reason you’re not happy with your items, we’re here to help.

Returns

1. Eligibility for Returns

   • You have 14 days from the date you received the product to return it.
   • To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it.
   • The item must also be in the original packaging and include the receipt or proof of purchase.

2. Non-returnable Items

   • Certain items, such as underwear, sale items, and custom orders, are not eligible for returns.

Refunds

1. Refund Process

   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
   • If your return is approved, we will process your refund to your original payment method within 5-7 business days.

2. Partial Refunds

   • In certain situations, only partial refunds may be granted (e.g., if the item is returned in a condition different from its original state).

3. Shipping Costs

   • Shipping costs for returning the item are non-refundable.
   • If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping cost.

Exchanges

1. If you received a defective or damaged item, we are happy to replace it.  we will arrange for an exchange.